Support

Why Choose Stainless Steel Kitchenware

Stainless steel kitchenware is the most well-liked, fashionable, and admired by most home users and professional chefs alike. The reasons are many with its durability, beauty, versatility and cost at the top for incentives to buy. In addition, It is lightweight and easy to maneuver; it is reasonably priced; it can be bought as entire sets or separate pieces; it is non-porous; it will not chip, tarnish, or rust.

How to Use Stainless Steel Cookware

Use your stainless-steel cookware for all your culinary desires—cooking food, vintage, storing food, but not microwaving. Metal cannot go into the microwave ever! Stainless steel can also be put into the refrigerator since it does not corrode—with foods once it has cooled.

How to maintain Stainless Steel Cookware

To first use, wash it right out of the box before putting into your cupboards. Rinse well and towel dry. Do not put salt directly on the bottom of your cookware—it can possibly make spots and can pit the metal. If you want to use salt, add it to the boiling water or foods as they cook. You can remove any streaks with clear distilled vinegar by wiping it with a cloth, then washing in soapy detergent with water, rinse, and towel dry.

Sometimes stainless steel will have discoloration that looks like a rainbow. That is caused by the heat being too high. Just add to some cool water and soak or vinegar overnight. Clean water spots the same way; this is caused by the minerals in hard water.

After-sales Service

The Karomy team is more than happy to assist you if any quality-related issues occur.

After-sales Policy

Our product are provided within 100% guarantee against any manufacturing defect, Guarantee does not apply to damaged products used or damged during transportation. Customer can inform the salesman within 1 month from the date you received the products. In case of the manufacturing defect, our quality department will evaluate the issue immediately. Once the quality has given its agreement, Karomy factory will refund the price in the next order you place.

After-sales Process

  • Communicate with our salesman by e-mail, phone, etc..
  • Providing the pictures is better for us to evaluate the issue.
  • After receiving your all information, our salesman will notice our Quality Department.
  • Once the Quality Department has given its agreement, the payment will deduct in next order.

* Please allow 5-7 business days from the the date we are informed of your quality problems.

If you have further questions, please contact us at jmhuamei@jm-huamei.cn